Welcome!

The information found on pages in this website are only relevant to systems that are managed by RHPCS. We work with but are distinct from the other various IT departments on campus, such as UTSCSU, or your departmental IT support team.

The navigation panel to the left contains links to documentation that may be helpful to all RHPCS clients. It is usually a good idea to start there, or use the search function at the top-right.

If you are looking for department-specific documentation, please see one of the following:

Supported Systems

RHPCS is able to provide limited support to all major desktop operating systems, namely:

  • Linux
  • MacOS
  • Windows 10

All support is subject to personnel expertise and may vary depending on who is assigned the support ticket.

Support Priorities

Incoming requests will be prioritized according to the following:

Top Priority - Emergencies

  1. System failure on multi-user systems
  2. System failure on desktop systems
  3. Patching of high-risk security holes.
  4. Printer problems.

Non-Emergency Work

  1. Requests which can be taken care of in a minute or two.
  2. Account administration.
  3. Set up of new systems.
  4. System updates deemed important by the analysts.
  5. Work which benefits many researchers (e.g. "upgrade Maple on spruce").
  6. Work which removes an obstacle to progress of one or more researchers (e.g. "I can't compile the program on which my thesis depends without libfoo.so, and I can't find libfoo").

The first item on the list above has a corollary: any non-emergency request, no matter how important to a researcher or group, may be deferred or even dropped if it takes too much time. The researchers involved will be consulted before such a decision is made.

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